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Privacy

This policy explains what Creatini Group collects on this website and how we use it. Creatini Group is a real estate team brokered by eXp Realty.

What we collect

  • What you send us through forms: your name, email, phone, the address of a property, and your message.
  • Messages you type to our AI concierge, used to answer your questions. When you send the concierge’s “Talk to the team” form, a copy of that chat is attached to your inquiry.
  • Basic, privacy-friendly analytics about page visits, with no cookies. We do not sell personal information.
  • A bot-protection check by Cloudflare (Turnstile) on our forms and the concierge chat. To tell people from automated traffic, Cloudflare receives your IP address and basic browser and device signals.
  • Our film is streamed by a video provider (Mux), which receives the requests needed to play it, including your IP address. Its viewer analytics and cookies are switched off.

How we use it

To reply to you, prepare reports you request, and provide real estate services. Your details go to our customer relationship system, used only by our team.

Texts and calls

We contact you by phone or text only if you agree when you submit a form. Consent is not a condition of any purchase. Reply STOP to any text to opt out.

The AI concierge

The concierge is an AI assistant, not a licensed agent. It can make mistakes, and it cannot make promises on our behalf. Do not share financial account numbers or government identification numbers in the chat.

Your chat messages are processed by an AI provider to answer your questions. This website does not store your chat. The concierge service that relays it keeps a working log for security and quality and deletes each conversation automatically 30 days after its last message. Encrypted server backups may hold a copy for up to 30 more days. The log is not used to build a profile of you.

Please keep contact details out of the chat. The concierge is designed to move phone numbers and email addresses you type into the “Talk to the team” form instead of sending them to the AI. When you submit that form, your details and a transcript of the chat so far go to our team, the same way as any other inquiry, so we can follow up without asking you to repeat yourself.

Contact

Questions or requests to access or delete your information: info@creatinigroup.com or (617) 804-1999.